Every company promises quality. But many companies can't live up to that promise when it comes to customer relations. Not at KACO. With us, true quality is not something that becomes apparent over time: it's there right from the start. Thanks to exemplary customer orientation, a tradition of quality and QM management that is always up-to-date and focused on every link in the process chain. All KACO products meet high, globally-recognised quality standards and fulfil the highest certification requirements at both a national and international level.
We're not happy until the customer is happy
Customer satisfaction is an absolute priority at KACO. We want to offer our customers the best price/performance ratio and react promptly to their wishes. We take our customers' opinions very seriously. This is why we consult our customers at regular intervals, analyse the results immediately and use these to develop measures aimed at improving customer relations and customer value.
Quality-consciousness pervades all our processes
The company principles play a key role for all KACO employees around the world. One of these principles is, "We implement error-reducing methodology as part of our zero-error philosophy. This accepts no errors in processes, products, or services." Centralised quality management and localised operational quality assurance guarantee optimum process flow.
KACO's central quality management ensures that our management system meets the current standards. By integrating the standards and customer requirements into the QM system, we make sure that the same standards apply at all KACO sites.
The QM requirements are implemented locally by the responsible quality assurance departments in the plants. The quality assurance managers at the plants support local production in all matters relating to quality assurance. They are also assigned to the plant management's staff office.